How can I add conversation labels?

Conversation labels allow you to organize your conversations into groups, similarly to folders in email clients (e.g. Work, Personal, School, Project X etc). All conversations can have more than one label attached to it.

To add a label: 
Open the conversation you wish to add a label to and find the label icon on the right side of the conversation header. When you click on the label icon, a popup will appear where you can create a label by clicking on the 'create new' button:

Once you have created labels, you can use the same popup to add or remove existing labels by ticking or unticking the respective boxes: 


Additionally, you can create, delete, and organize your labels from the 'Manage labels' view. You can find this by clicking on the Manage labels button in the popup shown above:


Read more from our blog: Manage your conversations with labels

Powered by Zendesk