Press Kit
Fleep for Business
Contact us
Help center
Terms of Use
Privacy Policy
Report Abuse

What is email list behavior?

One of the key parts of the Fleep email integration is that people can be included in Fleep conversations over email. In some cases, email list behavior is necessary to make the Fleep-email experience seamless. 

With email list behavior, Fleep conversations that have email participants behave in a clear and predictable way — all members of the conversation receive the messages, and all replies sent over email flow back to the right conversation in Fleep.

How does email list behavior work? 

In short, when email list behavior is enabled for a conversation, then the conversation acts like an email list to email participants. When email list behavior is disabled, the conversation acts as a normal email thread to email participants.

If email list behavior is enabled, then email participants receive the messages in the following form:

email list behavior
Email user sees the message sent from Fleep as a message in a email list, where the Fleep conversation email acts as the list email address.


If email list behavior is disabled, then email participants will receive the messages in the following form:

email thread behavior
Email user sees the message sent from Fleep as a normal email in a thread, because email list behavior is disabled.


There are a few ways in which email list behavior ensures a seamless experience for both Fleep users and email participants:

  • Email replies are posted in the original conversation, regardless if email participants hit Reply or Reply All. So it's foolproof - all replies are sent to the whole list, as the list address is the Reply-To address. Without email list behavior, hitting Reply to a group thread breaks the thread, and likely creates a new conversation for the Fleep users.
  • Email replies are posted in the original conversation even if an email participant replies with a different email address. Without email list behavior, replies from a different email address would create new conversations for Fleep users. With email list behavior, the replies flow nicely back to the same conversation in Fleep
  • Better message grouping for email users. When email list behavior is enabled, Fleep attaches information to email's technical header that helps email clients group the list emails into one thread.


How to configure email list behavior? 

You can disable or enable email list behavior only if there are email participants in the conversation. Find it in the Conversation Settings:


Powered by Zendesk